Why Business Software Should Be Edited Where Work Actually Happens
Most business software is improved far away from the place where the problem is discovered. A user notices something wrong on a screen. Then the context starts escaping. Someone takes a screenshot. Someone sends a message. Someone opens a ticket. Someone explains the page again. Someone asks for the record ID. Someone tries to reproduce the issue. Someone translates the business problem into technical language. Eventually, maybe, the change reaches a developer or an AI agent. ...